How Can You Improve Your Tenant Relationships?

Ackley Florida Property Management - Tuesday, February 15, 2022
Property Management Blog

A great landlord-tenant connection will improve everyone's rental experience, as well as the investing experience. One should expect less danger if they get along well with their Orlando tenants. Tenants with friendly and courteous landlord-tenant relationships are considerably less likely to pay rent late, damage the property, or break the tenancy agreement.

We have a few suggestions on how to create and maintain a courteous and satisfying relationship with the folks who rent out the Orlando property.

1. Make the Transition Easy

The connection begins long before the lease becomes final and the keys are handed over. This is something landlords sometimes do not understand. They should make sure that they strike a friendly and open tone with potential renters when displaying their homes and gathering registrations. One should let them know that they're available for queries, and then swiftly respond to their inquiries.

It's not uncommon for tenants to be stressed throughout the move-in process. It's difficult to relocate. Landlords should make things as simple as possible for them. They should assist them in gaining access to the property when they anticipate to, as well as give resources for setting up utilities and enrolling children in local schools. A handbook, movie, or information sheet on the neighborhood and how things work in the home is generally a good idea.

2. Take About the Expectations

Tenants cannot be held responsible for anything they don't comprehend or are unaware of. They should improve their relationship with their landlord during the contract signing process. This is a great time to go through the terms of the lease agreement with them so tenants can make sure they know what their responsibilities are and what they expect of them.

Ask the tenants if they have any questions or concerns, and be open to listening. One has no idea what kind of landlord experiences they've had previously, so they could be wary and distrustful. Discuss the expectations for rent payment, upkeep, and contact.

Read Also: How to Protect Rental Property Investment - Ultimate Guide

3. Be Attentive and Open in Communication

Landlords should make sure that they're accessible to their tenants as they build strong communication habits. If there's an emergency or if the tenants anticipate a financial crisis that could result in late rent one month, they'll need to know how to contact you.

They should make themself available to tenants via a variety of media and platforms. Some tenants prefer phone conversations, while others prefer to connect solely through text or email. When tenants contact landlords, they should make sure they respond quickly. If they can't immediately answer their query or address their problem, they should tell them they've heard them and will do everything they can to assist them in the coming days. 

4. Prioritize Servicing Matters

The biggest reason tenants leave their rental houses is that their landlords are unresponsive to maintenance requests. One must complete repairs as soon as possible, no matter how little they appear.

Landlords must demonstrate to the tenants that they care about their well-being and security. One should respond to crises as soon as possible and do routine maintenance as soon as possible. Keep the tenants informed while one works with vendors. Also, let them know ahead of time if somebody will be coming to the house to make a service. Make sure the tenants are happy after the job is completed.

The Bottom Line

Tenant retention depends on good tenant connections. Landlords are more likely to keep their tenants if they can create and maintain a positive relationship with them. This way, with the Orlando rental property, they'll also be able to make extra money.